Olivia is in her final semester at the University of Pittsburgh, where she is majoring in Psychology with a minor in Business. She completed a Market Research internship during the Fall 2025 semester and participated in the Pitt in Florence Summer 2025 Program, studying abroad in Italy.

On campus, Olivia serves as Social Chair for Psi Chi, the International Honor Society in Psychology, is a staff member on the Recruitment Panel for Pitt Dance Marathon, and works as a Lab Assistant in the Business Research Center. Through these roles, she has developed strong skills in communication, organization, research support, and team collaboration.

Outside of Pitt, Olivia has worked in social media, marketing, sales, and CRM support, as well as customer service and retail, building practical experience in both behind-the-scenes operations and customer-facing roles.

In her free time, she enjoys watching movies and TV, attending concerts, and reading.

April Burril is an illustrator and graphic designer with more than 24 years of experience in the field. Throughout her career, she has designed a wide range of print materials, from small-scale pieces such as business cards, logos, programs, brochures, and menus to large-format items including banners, building signage, flags, and billboards. She has also created numerous graphics for social media and websites and has built several websites using template-based platforms.

April is skilled at working within established brand identities to ensure consistency and cohesion, and she also enjoys collaborating with clients to develop a visual identity from the ground up. In addition to design, she provides light video and audio editing when needed and has access to professional videography equipment.

As an illustrator, April has created artwork for several children’s books and adult fiction covers, in addition to producing and selling original works of art. Outside of her professional work, she is actively involved in the arts, participating in dance troupes and a theatre troupe. She produces two large dance shows each year in her hometown of Havre de Grace, Maryland. Creating art with friends and family remains one of her greatest joys.

Leslie Campbell is a detail-oriented and organized HR and Payroll professional with over 7 years of experience in human resources, compliance, and administrative support. She has a proven ability to manage end-to-end hiring and onboarding processes, ensure regulatory compliance, and maintain accurate payroll records. She also possesses strong communication and problem-solving skills with a dedication to streamlining HR operations and enhancing employee experience.

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Leslie holds a Bachelor’s degree in Psychology from Ashford University. She is proficient in Microsoft Office Suite, Reynolds & Reynolds, and ADP Workforce Now. Outside of work, Leslie enjoys spending time with her family and traveling.

Rhiannon Clark is a Fractional Support Associate specializing in social media management and graphics. Her background includes volunteer work, customer service, and custom art and jewelry design, giving her a creative and service-oriented approach to her work.

She is familiar with major social media platforms and scheduling tools, as well as Canva, Google Suite,Microsoft Office, and PowerPoint, and she quickly adapts to new applications as needed. Rhiannon is a licensed Massage Therapist alongside her work with SML. In her free time, Rhiannon enjoys creating art, participating in role-play tabletop gaming, and spending time with family and friends.

Shawn Duffy is the President and Founder of Duffy Compliance Services, a cybersecurity consulting firm. He has over 30 years of real-world experience in the cybersecurity industry. He earned his bachelor’s degree from the University of Maryland Baltimore County (UMBC) in Information Systems Management and two associate degrees from Howard Community College in Educational Training and Business Administration.

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Mr. Duffy has conducted cybersecurity services with several high-profile clients such as the Nuclear Regulatory Commission (NRC), Freddie Mac, and Department of Homeland Security (DHS). He has also been a featured speaker for Intel Corporation on VPN and SSL technologies.

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In his tenure, Mr. Duffy has earned dozens of certifications in administering and configuring OEM security products. He has also earned several certifications with some the most respected industry leaders such as Cisco, Intel, EC-Council, CompTIA, and SANS Global Information Assurance Certification (GIAC). He was one of the first people to earn an ISC 2 Certified Information System Security Professional (CISSP).
 
Mr. Duffy provides a wealth of knowledge in proactive cybersecurity solutions. His experience in understanding system threats and federal security controls makes him an asset to any security project. He has also been recognized for his ability to convey security concepts from executive management to highly technical staff. As a leader of the cybersecurity industry, Shawn is on the forefront of industry trends and changes, including the new DFARS/CMMC regulations.

Kirsten Grish brings more than 20 years of combined experience across administrative operations in the software industry and HR/Finance coordination within the non-profit sector. She holds both the CWCA (Certified World Class Assistant) and PACE (Professional Administrative Certification of Excellence) designations, reflecting her commitment to professional excellence.

Highly methodical and detail-driven, Kirsten approaches every responsibility with a strong understanding of organizational priorities and workflow dynamics. She is particularly adept at managing audit-sensitive processes—including timesheets, travel expenses, invoicing, and metrics-based meeting documentation—with accuracy and consistency. Her core strengths include content editing, document formatting, data entry and cleanup, digital form creation, graphic design via Canva, and written-content refinement.

Outside of her operational support work, Kirsten is a professional photographer, dance instructor, and performer. She has an extensive background in conservation and animal-focused volunteer work, including a year aboard a great white shark research vessel in South Africa and service as a SCUBA diver at the National Aquarium in Baltimore. She is also a certified Virginia Master Naturalist and enjoys spending time outdoors.

Savannah Hicks loves the space where connection meets creativity. Her professional background spans two seemingly different worlds: she's coordinated railcar shipments across the U.S. and served as a liaison between intersecting railroads—analytical, detail-oriented work that required precision and strong relationship-building. She's also developed content strategies and brand narratives that help businesses connect authentically with their audiences—creative, storytelling work driven by understanding what makes people engage. The common thread? Building genuine relationships with people she's never met in person.

She's drawn to work that brings people together and builds something meaningful. Whether managing logistics workflows, developing marketing strategies, building reports and presentations, or crafting content that resonates, she approaches every project by listening first—understanding what her clients are actually trying to accomplish—and then helping them get there with clarity and care.

Based in Taneytown, Maryland, Savannah is a mother of three, an avid reader, a trail hiker, and someone who's happiest when she's creating experiences or strategies that make people feel seen and included. She's drawn to projects that value connection, creativity, and community—and she's always open to collaborating with people and businesses who share those values.

Reggie Holmes is an experienced designer and creative thinker dedicated to helping businesses build and maintain a strong brand presence, particularly online. He develops brands and websites that communicate value clearly and effectively. As a business owner himself, he understands the challenges companies face in creating engaging and strategic digital experiences.

Reggie is proficient in industry-standard design software and brings strong project management and problem-solving skills to every project. He specializes in WordPress and also has experience building websites on platforms such as Wix and Squarespace.

Outside of work, Reggie enjoys spending time with his family, working out, cooking, playing and watching sports, and writing.

Tori Laws was raised in a military family and has called many places home, but she currently resides in the lovely mountains of the Shenandoah Valley. Family is a central part of her life, and she values being able to live close to loved ones.

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With 13 years of experience in customer service and 5 years of social media, Tori currently manages community outreach for a women’s association and runs their social media platforms. She also has a strong passion for the arts and for animals. In her free time, she enjoys spending time with her partner Jordan and their two dogs – kayaking, fishing, or walking around downtown, as well as baking/cooking, and painting.

David is the founder and CEO of Leichter Accounting Services, having built the firm from scratch about 15 years ago into a team of accountants whose passion is to help clients navigate the complexities of business accounting and taxes. David was born and raised in Los Angeles, CA, spent his college years with his wife in New York City, and then settled with his family in Baltimore, MD. In his spare time, David enjoys spending time with his wife and six kids, watching baseball (Go Dodgers!) and football (Ravens!), and reading.

Julia is a fractional Chief Financial Officer at Profit & Equity, LLC.  Julia founded Profit & Equity, LLC after a decade working as a Registered Nurse in the world of healthcare finance.  After earning her Masters in Business with a focus in Accounting, she decided to use her knowledge and expertise to help people achieve their American Dream. Supporting entrepreneurs brave enough to step into their own business and grow to create jobs for others is her dream. With so many transferable skills from her twenty-plus years in healthcare, Julia is a relationship-focused financial mentor who focuses her advisory around financial analysis to achieve business growth. 

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Julia's experience in healthcare had honed a unique set of skills that she seamlessly transferred to her new role as a financial mentor. Her relationship-focused approach, combined with her patient and empathetic demeanor, made her an ideal advisor for entrepreneurs seeking guidance and support. She placed a strong emphasis on financial analysis, recognizing that a deep understanding of financial data was crucial for making informed business decisions and achieving sustainable growth.

Dr. Cheri Maea currently serves as the Dean of Academic and Workforce Operations at Germanna Community College. Her commitment to service is demonstrated by her honorable six-year tenure in the United States Army, followed by her years as a dedicated military spouse. After leaving the military, Dr. Maea pursued higher education with determination. She holds a bachelor’s and a master’s degree in business, a professional accounting certificate, and an Education Specialist Degree. In November 2023, she completed her Doctor of Education. She is skilled in all Microsoft Office Products, Quickbooks, Asana and Canva.

Mark McAlevey is a Fractional Support Associate specializing in social media, graphic design, and general administrative support. His background includes customer service, volunteer event work, theater production, acting, music video animation, and character artwork commissions. He is PrintED Certified and enjoys bringing clients’ design ideas to life.

A passionate performer, Mark actively participates in theater productions as an actor, director, vocal director and even playwright.  He is currently pursuing a degree in musical theater.

Cate McBride brings more than 14 years of professional experience across administrative support, project management, meeting facilitation, social media, and research. Her diverse industry background allows her to adapt quickly and step in wherever needed to drive projects forward.

Known for her versatility and efficiency, Cate is skilled at managing details while keeping broader objectives in view. Outside of work, she enjoys reading and spending time with her cats.

Jade Santiago-Gomez has experience in graphic design, administrative support, and customer service. She holds a CSB Certification, equipping her to effectively connect with customers and colleagues in professional settings.

After joining the National Honor Society, Jade volunteered as a tutor for several years, strengthening her skills in proofreading, typing, document organization, and scheduling. She has completed multiple graphic design and computer literacy courses, developing proficiency in Microsoft Word, PowerPoint, and Canva, and is eager to learn additional applications as needed. She also earned first place for an infographic on fire prevention.

In her free time, Jade enjoys cooking, reading, spending time with loved ones, caring for animals, and exploring creative crafts such as bracelet making.

With extensive experience in project management, executive support, and government contracting, Amanda specializes in helping businesses navigate the complex documentation required for federal certifications. She has supported clients in preparing and submitting applications for programs such as WOSB/EDWOSB, VOSB/SDVOSB, MBE/DBE, ensuring accuracy and compliance every step of the way.

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In addition to certification support, Amanda brings a strong background in event project management, podcast coordination, and executive assistance, with a proven ability to manage calendars, streamline processes, and oversee communications. Her detail-oriented approach and deep understanding of federal government contracting make her a trusted partner for organizations seeking to strengthen their operations and achieve certification success.

Sharon Swaim is an accomplished payroll and human resources professional with over 25 years of experience managing multi-state payroll operations, compliance, and HR processes across large organizations. As Senior Payroll Manager, she has supervised payroll and HR functions for over 2,500 employees across 26 dealership locations, leading a team of Payroll and HR Coordinators to ensure accuracy, compliance, and efficiency at every level.

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Specializing in payroll management, system implementation, and process improvement, Sharon is proficient in ADP Workforce Now, ADP Run, and Reynolds & Reynolds. Her professional focus includes federal and state tax reporting, benefits administration, onboarding, and employee relations. Sharon has a proven track record of implementing streamlined payroll workflows, improving compliance, and enhancing cross-department collaboration between HR, accounting, and leadership teams.

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Dedicated to helping organizations achieve payroll accuracy and operational excellence, Sharon now offers consulting services in payroll operations, compliance management, and process optimization for businesses seeking expert guidance and dependable systems-driven results.