How It Works
Experienced Fractional Support Specialists and Quality Services
At Strategic Management & Logistics we deliver outstanding results across support areas, tailored to your unique business needs. We offer support on short term, long term and intermittent basis at an affordable price so you can focus on your business goals.
Get Started with SML
01.
Schedule a consultation and meet online with our CEO Marney Lumpkin.
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Together you'll discuss the tasks you need completed and the specific needs of your business.
02.
Receive your detailed support outline including the tasks and price quotes.
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Remember we're flexible: we can work with you to fit your budget and deadlines!
03.
Sign our one-page, open contract if we're the best fit for your business!
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Contact us with any questions or concerns. We're here to serve!
04.
Get connected to your dedicated specialist from our team.
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This will be your go-to specialist for your tasks, but our whole team is available to you when specific expertise is needed!
05.
Send task details and necessary information to your specialist by email or through Zoom.
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Your specialist will get started on the work and communicate their progress!
Ready to Start with SML?
Frequently Asked Questions
🟦 About SML 🟦 Getting Started 🟦 Tools, Systems & Processes 🟦 Communication & Collaboration 🟦 Billing
🟦 About SML
What does Strategic Management & Logistics (SML) do?
SML delivers professional fractional business support across key operational areas — including Administrative Support, Finance, Human Resources, Digital Marketing, Social Media, Website Services, and Specialty Consulting.
Our U.S.-based team provides short-term, long-term, or project-based support so you can focus on strategy while we handle the details.
What makes SML different from other “virtual assistant” companies?
We’re not a VA agency — we’re a team of Fractional Business Specialists with expertise in operations, finance, HR, digital marketing, and compliance.
Clients partner with us to scale efficiently and confidently, backed by a collaborative team that understands business infrastructure.
What is fractional support?
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Fractional support gives you access to expert-level talent without the cost or commitment of full-time hires. You gain strategic partnership scaled to your business needs.
Are you U.S.-based?
Yes — 100% of our team is located in the United States. Every member has passed a background check and signed confidentiality and NDA agreements.
What industries and clients do you work with?
Our clients include:
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Small and midsized businesses needing operational or administrative support
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Nonprofits seeking financial coordination or HR structure
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Government contractors (GovCon) requiring compliance, reporting, and certification documentation
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We also serve as Federal and State subcontractors across all service areas.
Do you offer government contracting or subcontracting services?
Yes. SML is available for Federal and State subcontracting across all service areas. Our team understands documentation, certification compliance, and reporting for GovCon partners.
🟦 Getting Started
What is the onboarding process?
After an initial Strategic Support Call with Marney to discuss your needs and goals, you’ll be matched with a dedicated Specialist and support team.
We’ll schedule a kickoff meeting via Zoom to confirm roles, assess needs, and set project priorities — ensuring a smooth and structured start.
You’ll also receive a short Onboarding Checklist to help you gather information and system access.
What information do you need from clients?
Depending on your service area, we may need access to:
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Login credentials or platform permissions (e.g., QuickBooks, HR systems, websites, CRMs)
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Existing files, templates, or reports
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Brand guidelines or marketing materials
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Past project documentation or compliance records
We’ll guide you through exactly what’s needed.
💡 Even if you don’t have everything ready yet, the checklist helps you think through what to prepare for a faster, smoother start.
Can SML customize a support package?
Absolutely. Many clients use a blended approach across service categories — for example, pairing Finance + HR + Project Management, or Website + Marketing + Admin Support.
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We’ll design a solution that fits your organization’s size, goals, and compliance needs.
🟦 Tools, Systems & Processes
What systems do you use to manage processes?
We use a combination of secure, cloud-based tools to manage tasks, track progress, and maintain transparency.
Our core systems include:
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Google Workspace (Drive, Sheets, Docs, Meet) for collaboration
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Teamwork for internal project tracking, task assignments, and billing management
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Dropbox and client-specific platforms for secure file sharing
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QuickBooks for invoicing and payments
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Zoom or Microsoft Teams for meetings and check-ins
We’re flexible and can work within your existing tools — including Microsoft, Asana, ClickUp, Monday.com, or industry-specific platforms.
💡 Meeting clients where they already work ensures faster onboarding and smoother workflows.
How do you ensure quality and accountability?
Every Specialist’s work is tracked and reviewed internally by team leads who oversee timelines, deliverables, and documentation. This ensures consistency, accuracy, and accountability across every engagement.
Do you provide training or documentation as part of your work?
Yes. We can create SOPs, training guides, or process documentation to help your internal team maintain efficiency after our engagement.
How does SML ensure confidentiality and data security?
All team members are U.S.-based, background-checked, and bound by confidentiality and nondisclosure agreements.
We follow secure data handling procedures and can sign client-specific NDAs or compliance agreements when required.
🟦 Communication & Collaboration
How will I interact with the SML team?
You’ll have a primary Specialist as your day-to-day contact and access to our collaborative support team.
Your Specialist may delegate tasks internally to ensure the best fit for each project, so your work continues seamlessly even if one team member steps away.
When are team members available?
Our Specialists primarily work in Eastern and Central time zones.
Availability varies by role, but our team approach ensures continuity. If your primary contact is unavailable, another team member can step in to keep things moving.
What are the expectations for response and turnaround?
We maintain a 24-hour response time (Monday–Friday).
Standard task turnaround is typically 48 hours, depending on workload and task complexity.
Larger projects (e.g., web builds, HR audits, or financial analysis) have defined timelines set in advance.
You’ll always know where things stand since we value proactive communication.
How do I submit new requests or project updates?
Most clients communicate via email, though we’re happy to schedule short check-in calls or maintain a chat channel depending on your preference and project scope.
What if I need more hours or new services added mid-project?
Just let your Specialist or Project Lead know. We can adjust your plan, add services, or allocate extra hours anytime, whether it’s for an urgent task or ongoing expansion.
🟦 Billing
How do you handle pricing and invoicing?
Rates vary by service area (see our Services Page), and retainer or package clients are billed on a recurring schedule.
Invoices are sent via QuickBooks on the 10th and 25th of each month, with payment due within two weeks.
🟦 Need More Help?
Still have questions? We’d love to connect.
Schedule a Strategic Support Call to explore how our specialists can help your business
operate smarter, faster, and more efficiently.